Return Policy

📦 Return Policy – Dubai Chocolates

Returns & Refunds
We handle your order with care and love for chocolate. Because we work with fresh, perishable food, it is not possible to return products once they have been dispatched.

This is due to food safety and hygiene regulations, and is legally laid down in Article 6:230p sub f of the Dutch Civil Code.

Product damaged or incorrect?
If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of receipt via info@dubaichocolates.nl.

Please include your order number and clear photos of the product and packaging. We review each case personally. If there is a mistake or transport damage, we will send a replacement or offer suitable compensation.

Return address (only with prior approval):
Dubai Chocolates
TRL Fulfilment B.V.
Industrieweg 24
3846 BD Harderwijk
The Netherlands

If you need to return something (only after written approval), please ensure that:

- The product is unopened, undamaged, and stored cool and dry
- The return is carefully packaged to prevent further damage

Return shipping costs are at your own expense, unless we made a mistake.